Privacy Policy

This Privacy Policy explains how Pam Rowse, trading as Somerset Household Admin collects, uses, stores, and protects any personal information you share when using this website or engaging my private secretarial and household administration services.

I am committed to ensuring that your privacy is protected and respected at all times.

1. Data Controller Details

For the purposes of the UK Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR):

  • Data Controller: Pam Rowse t/a Somerset Household Admin

  • Location: Wells, Somerset

  • ICO Registration: Registered with the Information Commissioner’s Office (ICO) under registration reference ZC214724.

  • Contact for Data Rights & Privacy Queries: Please reach out directly via the Contact Form on this website.

2. Information I Collect

I may collect and process the following personal information:

  • Contact Information: Your name, email address, phone number, physical address, and preferred contact method.

  • Service Details: Information relevant to the administrative tasks, disputes, household logistics, or private support you ask me to manage on your behalf.

  • Third-Party Details: Information related to suppliers, utility providers, telecom companies, or professional services (such as solicitors or estate agents) strictly necessary to carry out authorized tasks.

  • Website Contact Form Data: Any information you submit via the website contact form.

3. How I Use Your Information

Your personal data is used solely to provide and manage private administration services. Specifically, I use your information to:

  • Respond to your inquiries and arrange initial consultations.

  • Carry out agreed secretarial, administrative, household management, or dispute resolution services.

  • Act on your behalf with third-party suppliers (utilities, telecoms, local authorities) strictly as authorized by you via a signed Letter of Authority or verbal consent.

  • Maintain business accounts, records, and invoices in compliance with UK tax law.

4. Legal Basis for Processing

I process your personal data under the following legal grounds:

  • Consent: When you submit an inquiry or give permission to act on your behalf.

  • Contractual Necessity: To perform administrative services agreed between us.

  • Legal Obligation: To comply with accounting, tax, and legal requirements.

5. Data Security & Storage

Confidentiality and discretion are central to how I work.

  • Digital Security: Digital records, passwords, and communication records are stored using password-protected, encrypted systems.

  • Physical Security: Physical documents and client paperwork are stored securely and either returned to you or safely destroyed once the required work is completed.

  • Data Sharing: I never sell, distribute, or lease your personal information to third parties. Information is only shared with third-party suppliers or corporate bodies with your explicit authorization.

6. How Long Data Is Retained

I retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements (typically up to 7 years for financial and transaction records under UK tax law).

7. Your Legal Rights

Under UK GDPR, you have the following rights regarding your personal data:

  • Access: The right to request a copy of the personal information I hold about you.

  • Correction: The right to request that any incomplete or inaccurate data be corrected.

  • Erasure: The right to request that your personal data be erased (where there is no legal requirement to retain it).

  • Withdrawal of Consent: The right to withdraw consent for third-party advocacy or communication at any time.

To exercise any of these rights, please contact me directly via my contact form.

8. Cookies & Website Analytics

This website (hosted on Webador) uses standard cookies essential for website functionality. You can manage or block cookies through your individual web browser settings at any time.

9. Complaints

If you have any concerns about how your personal data is handled, please contact me first so I can resolve the issue. If you remain unsatisfied, you have the right to lodge a formal complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

Last updated: August 2026