I take care of the complex, time-consuming, or stressful administrative tasks that keep your personal life or small business running smoothly. This ranges from managing household utility accounts, dispute resolution, and home relocation logistics to organising paperwork, preparing executor records, and managing practice or commercial operations.

We begin with a simple, relaxed conversation—either over coffee at a local café, via a quick video call, or over the phone. We’ll discuss where you’re feeling administrative pressure, what needs tackling, and how I can best support you. From there, I’ll provide a clear, plain-English summary of how we can work together.

Not at all. I offer flexible options tailored to your needs. You can hire me on an ad-hoc basis for a specific project (like managing a house move or sorting out a utility dispute), or on an ongoing monthly retainer if you prefer regular, dedicated support.

No, I am not a solicitor, regulated financial adviser, or legal consultant, and my services do not constitute formal legal or financial advice.

However, none of the practical work I do requires a law degree—it requires exceptional administrative expertise, methodical organization, and practical know-how. With over 15 years of experience in high-level practice management, executive support, and domestic administration, I bring the precise skills needed to untangle complex paperwork. I know how corporate bureaucracies operate, how consumer rights work in practice, and how to systematically catalogue household affairs.

Think of me as your personal administrative project manager: I handle the heavy lifting, persistent advocacy, and meticulous organisation, while leaving formal legal drafting to your solicitor and financial advice to your regulated planner.

To protect your security, companies require formal authorisation before discussing your account with anyone else. We handle this in one of two ways:

• Letter of Authority (LOA): I will prepare a simple, plain-English Letter of Authority for you to sign. This grants me permission to speak to that specific company on your behalf, request account details, challenge billing errors, or manage services for you.

• A Quick Verbal Authorization Call: Some companies (particularly banks, major telecom providers, or energy suppliers) insist on hearing directly from the account holder. In these cases, we can sit together and make a brief 2-minute call. You simply verify who you are, give them verbal consent to add me as an authorised contact or representative on the account, and pass the phone to me. Once that initial setup is done, I can handle all future communications independently.

In short, usually yes—because most large corporate bodies, utilities, and financial institutions require their own specific record of consent to comply with strict data protection laws.

While sending individual letters or making initial setup calls to multiple suppliers can feel like a chore, I manage the entire process for you. I draft all the necessary letters, prepare the paperwork, and organize any required calls in a single, streamlined session so we get it all done at once. Once those authorisations are logged, you won't have to deal with those companies again.

Yes, completely. I hold comprehensive Professional Indemnity Insurance and Public Liability Insurance. This ensures complete protection and peace of mind whether I am handling administrative logistics, working with confidential documents, or visiting you at home.

Confidentiality and discretion are the foundations of my business. I am fully registered with the Information Commissioner’s Office (ICO) and adhere strictly to UK GDPR standards. Your personal details, account information, and paperwork are stored securely and are never shared with third parties without your explicit authorization.

Your privacy, security, and trust are paramount. In addition to carrying full Professional Indemnity and Public Liability insurance, I am registered with the Information Commissioner’s Office (ICO) for data protection, adhere strictly to UK GDPR standards, and use encrypted, password-protected systems for all digital records.

Any paper records processed on your behalf are returned to you or securely archived according to your instructions. Digital details, account passwords, or personal documents are stored in encrypted, password-protected systems.

I am based locally and offer in-person consultations, home visits, and café meetings across central and south Somerset. This includes the Chew Valley, Wells, Glastonbury, Street, Castle Cary, Bruton, Wincanton, Wedmore, and surrounding rural villages. Remote administrative support is also available UK-wide.

Absolutely. Many administrative, digital, dispute, and research projects can be handled entirely remotely using secure online tools, email, and phone calls—wherever you are based.

Either! I carry my own secure, password-protected laptop for off-site or café meetings. If preferred during a home visit, I am equally comfortable helping you organise files and log in directly on your existing home setup.

• Initial Chat: I am very happy to meet you at a convenient local cafe near you across Central Somerset for a free, informal chat. (Telephone or online chats are also available if you prefer.)

• Included Travel Area: For all booked sessions, visits within a 15-mile radius of Wells—covering Glastonbury, Street, Shepton Mallet, Wedmore, the Chew Valley, and surrounding Somerset villages—carry no travel charge.

• Beyond 15 Miles: Visits outside this 15-mile area are charged at 45p per mile (HMRC standard rate).

• Home Visit Sessions: A 2-hour minimum booking applies for home visits.